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Thinking About The Customer Experience

As I sit on the deck and write this there are an even dozen bluebirds sitting on the power line in front of the house. I assume that they are flocking up getting ready to migrate. More bluebirds than I have ever seen at any one time in one place. Today is a gorgeous autumn day, puffy white clouds and a pleasant northwest breeze. The last week of the summer season was a gradual slowdown from what has been a very busy stretch. I had one day with three trips but others with one or two and a couple of days off on the Labor Day weekend due to last minute cancellations.

A new dog!

Last week I added another English Pointer to my kennel. Copper is a pleasant young dog with an impressive background. Her mother is a winner of several national championship grouse trials. So far she seems to be fitting in very well and is very well mannered for a young dog but it is always nerve wracking to add another dog to the team. At first I only let her out on a lead so that I could be certain that she would not run off; after a few days I switched to putting an electronic collar on her so that I could enforce my “come” command.

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