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Customer Expectations

Just returned from the University of Rhode Island where I attended new student orientation with my youngest son. The overall experience was excellent. They did a great job of building a bond with the students and the families. On the parent end they did a great job of explaining the realities of having a child go away to school.

Banking troubles reach all the way down to Maine Guides!

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All of the talk over the last six months or so about the banking system troubles have to be seemed sort of academic to me until the last couple of weeks. Guide services have never been really popular for small business loans and are still not; so no change there. Recent events though have driven the troubles home for me.

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